Safely to your home

• Can I change my delivery address after I have placed my order?

  Yes, the address can be changed. Just reply to the order confirmation email with the new delivery address and we will handle everything until the shipment has been forwarded to the carrier.

• How do I know my order has been shipped?

  Once we have forwarded your package to the carrier, you will receive a shipping confirmation email from us. The carrier will then inform you of the receipt of the parcel and send you tracking information that you can use to track the parcel online.

• Is delivery abroad possible?

  Yes, we deliver throughout the European Union. The shipping price and delivery time depends on the destination country and the weight of the parcel. You will see the exact price when you select shipping in the cart.

• What should I do if the goods arrive damaged?

  In case of damage, please contact us as soon as possible after receiving the shipment. Please attach a photo of the damaged item to the claim and indicate the exact item designation if the order contained multiple items. The condition is that the goods have not been used. We will replace the damaged goods with new ones.

• Can I pay cash on collection?

  Personal collection is possible only after prior payment of the order online. Pre-payment allows us to have your order ready just for you. Then you just have to come and pick up the goods at the branch Na Florenci 2139/4.